Processing Time

Regular Service:

  • Approximately 15-20 business days from receipt of ALL required fees, application, and documents
  • Turnaround time is not guaranteed, reports may take longer

Rush Service:

  • 3 or 5 business days from the receipt of ALL required fees, application, and documents


  • This does NOT include mailing time
  • All applications submitted after noon CST will be processed the following business day
  • Business days are Monday through Friday, excluding posted holidays
  • Incomplete applications will be held for six (6) months


Payment Methods

  • Money Order, Cashier’s Check, Visa, or MasterCard
  • No personal checks will be accepted



  • GCE, Inc. requires translations issued by either an ATA certified translator or the issuing university



  • All documents become the property of GCE, Inc.
  • Original documents are preferred but photocopies are accepted
  • Uploaded or emailed documents must be submitted as a PDF and include the front and back of each page.
  • GCE, Inc. may request original transcripts and degrees to be sent directly from the attended university or school to GCE, Inc.
  • Submit all educational documents including transcripts, degrees and diplomas in both the native language and certified English translation
  • Many universities require reports to be completed using original document. Please contact the admitting university to determine policy



  • GCE, Inc. reserves the right to verify any documents with the issuing institution(s)
    • Some academic institutions require the payment of a fee in order to verify educational credentials.  GCE, Inc. will contact the applicant to pay the fee
  • The application will be put on hold until a response is received from the institution or institutions being contacted
  • If rush service is ordered, the RUSH fee minus the expedited mail service fee will be refunded


Request for Additional Documentation

  • The client is responsible for submitting all required documents
  • The client will NOT be contacted for additional documents
  • For submitted copies, include the back of the documents if there is any information present


Request Original Educational Documents

  • Must pay a return document fee
  • Except when the issuing institution indicates the transcript cannot be released by GCE


Review Request

  • Review requests must be submitted via email or letter within 90 days of receiving the report
  • After 90 days, a fee must be paid to re-open file
  • No information will be deleted from a completed report


Reports for Institutions

  • Check with the admitting institution or entity to determine if a GCE, Inc. report is accepted


Forged and Altered Documents

  • When it has been determined that ANY submitted document has been forged, altered, or falsified in any way, the report is:
    • Null and void
    • All third parties indicated on the application will be notified
    • Fees will NOT be refunded
    • Documents become property of GCE, Inc. and will not be returned to anyone


Cancellations and Refunds

  • There are NO cancellations once an application is received
  • NO refund will be issued if:
    • Application is cancelled
    • Client fails to provide required documentation
    • Documents are found to be fraudulent through verification
  • Refunds issued ONLY if:
    • The amount paid exceeds the amount required for services rendered
    • The rush service fee minus expedited mailing when the report cannot be completed within the allotted time



  • GCE, Inc. guarantees a qualified professional evaluator will prepare each report
  • Conclusions stated in a report reflect the judgment of GCE, Inc. based on the educational system at the time of the applicant’s enrollment
  • Reports are completed using the best information and resources currently available to professional evaluators in the United States at the time the report was prepared
  • GCE, Inc. does not guarantee an applicant will agree with the report
  • GCE, Inc. accepts no responsibility for judgments or interpretations made by report completed by GCE, Inc.
  • GCE, Inc. reports are advisory only


GCE, Inc. reserves the right to refuse an application